FAQ

You will be billed $36, every 30 days, for 12 months and then your subscription will be canceled. Your subscription will not auto-renew after 12 months. You will receive 1 bonus access to The Circle that you will not be charged for. 

Should you have a charge error, your order will be attempted every 2 days for 5 days. You will be given 14 days to update your payment information and ameliorate your charge error before your access to The Circle is revoked. No refund or partial refunds will be offered.

Not at this time. You will receive 13 months access to The Circle and then your access will be revoked.

When your 12-month membership to The Circle expires, your membership will not automatically renew. There are no plans set up to auto-renew.

Whether you pay for the Circle in full or monthly for 12 months, you will have access to the Courses for 13 months, receiving an extra bonus month of access.

Your order will be attempted every 2 days for 5 days. You will have 14 days to ameliorate your subscription charge error before we revoke access to The Circle. No refunds or partial refunds will be given. You can read more information in our Refund Policy. 

Orders are shipped same day they are placed if placed before 12 pm MST (M-F) and take 3-4 business days to arrive (in the continental US) once your order has been shipped.

Orders are not shipped on Saturday or Sunday.

All orders are emailed with a tracking number. 

The date changes based on the moon, but it is usually in the middle of the month (7th-15th).

You can always log into your customer portal and check or email hello@spiritdaughter.com

Anytime an order is shipped to an incorrect address due to an error on our part, we will replace the order ASAP, just email hello@spiritdaughter.com

and we will be happy to assist you.

If the shipment was delivered to the address submitted with the order, but you later discover that the address was not your intended address, unfortunately we are unable to replace the order. 

If the shipment is returned to us due to incorrect/undeliverable address, we can reship the item for the standard shipping fee. 

If you need to change your address, please email hello@spiritdaughter.com to update it in our systems.

In most circumstances, if the USPS deems your package to be delivered, we cannot send a replacement. 

Please check the address to ensure it was sent to the correct location.

Next, check in with your local mail carrier/ post office with your tracking number. They should have a record of where your package was delivered.

If it is a workbook, we are happy to send you a free digital workbook until you find yours. 

Some shipping delays are expected from time to time. We recommend waiting until your package has not moved for 3-5 days before deeming your package lost.

If the address listed on your account is accurate, but your package is lost in transit, we will ship you a new product or refund you. 

Please email us at hello@spiritdaughter.com and we will help you out.

Shipping time depends on the country. Expect 1-3 weeks on average. 

Common times we've found:

Canada- up to 21 business days

England- 1 week

Spain- 1 week

France- 1 week

Australia- 2-3 weeks

Most other European Countries- 2 weeks

If you live in Canada or Australia or a country that has a long USPS international postal time, we highly recommend that you purchase the digital workbook rather than the printed to ensure that your workbook will arrive on time. 

With that said, if you feel your workbook is not going to arrive prior to the Full Moon or New Moon and you would like to get started with the content, please email hello@spiritdaughter.com and we will send you a free digital copy of the workbook. 

You can, but we HIGHLY recommend that you purchase the digital version of the Full Moon Workbook to guarantee that you will receive the workbook in time for the Full Moon.

If you purchase the Full Moon Workbook in the printed form and live in Canada, due to international postal times, we cannot guarantee that it will arrive to you prior to the Full Moon.

First, we sincerely apologize for the delay. 

International customs can delay the delivery of our packages. 

If it is a workbook, we are happy to issue a free digital copy of the workbook so you do not miss out on any content. Please email us at hello@spiritdaughter.com and we can assist you.

If it is an item from the marketplace, we recommend waiting 60 days from the date of purchase. 

You can subscribe anytime!

Although, if you subscribe less than four business days before the New Moon, your subscription will start the next month.  

You can cancel by logging into your customer and canceling or emailing hello@spiritdaughter.com

To log into your customer portal:  when you first subscribed, you received an email welcoming you to your subscriptions. In it, there is a highlighted link that reads "manage subscriptions". This will take you to your customer portal.

You can also login using your email address, but you must register first. 

If you have any questions, do not hesitate to email hello@spiritdaughter.com

Subscriptions are charged every 30 days. When you first sign up, you will be charged your first order. 

Your 2nd shipment will be adjusted to a date near the middle of the month (we apologize it is not exact, we work with the moon). 

If you have any questions regarding your billing schedule, you can always login to your customer portal or contact hello@spiritdaughter.com

When you first sign up, you will be sent an e-mail with a link to your customer portal. 

Follow this link to change your charge date, update billing information or cancel.

Please email hello@spiritdaughter.com with any questions. 

If you need to change your address, please send your new address to hello@spiritdaughter.com">hello@spiritdaughter.com

We're excited to announce that we're adding more value to your printed subscription: you'll now receive a free digital copy of the workbooks along with your printed version. This means you'll have access to your materials anywhere, anytime – perfect for on-the-go learning or quick reference on your digital devices.

If you have any questions regarding your this product or your subscription, please do not hesitate to email hello@spiritdaughter.com .

Yes, each product needs to be subscribed to individually. 

If you subscribe to both, your workbook subscriptions will charged on the same day and the workbooks will be shipped together.

Don't worry, you still have an account.

To use your email address to login, you must first register, which is right next to the login button. 

Or, you can use the link in the "Welcome" email, which will take you directly to your customer portal. Simply follow, "Manage Subscription". 

If you have lost this email, please feel free to email us at hello@spiritdaughter.com and we will be happy to email you a direct link to your customer portal. 

Yes! We love being someone's gift! Just add in the recipient in the name and email address when checking out. 

We no longer the printed subscription as a Yearly Subscription, however you can still purchase the Printed Workbooks as a subscription. The only difference is you will be charged monthly rather than paying for 12 months upfront. You can subscribe here.

We do still offer the Yearly Subscriptions in digital format. 

Digital Subscriptions are charged every 30 days. 

Starting with the day you sign up, then adjust to a date somewhere close to the 15th of the month (we apologize we cannot be exact, we work with the moon). You can always check your charge date in your customer portal.

A download link is emailed to as soon as you are charged. 

If you have not received the email with the download link, please check your spam and promotions folders.

If after checking your spam and promotions folders you still have not received your email with the download link, please email hello@spiritdaughter.com

Yes, if you have a monthly subscription. (All yearly sales are final).

Please e-mail us at hello@spiritdaughter.com

Digital workbooks are emailed immediately.

If you have purchased a digital workbook and cannot find it, please check your spam and promotions folders. You can also search "noreply@sendowl.com". 

If the email is not found in your spam or promotions folder, please email hello@spiritdaughter.com

When you order the digital workbook, an e-mail is sent to you from "Spirit Daughter Downloads" (noreply@sendowl.com). It contains instructions with a link to download. 

There are 7 download attempts included with each digital download, valid for 10 months.

Please save your workbook so you do not run out.

If you need more downloads, please email.

We no longer offer Crystal Kit subscriptions, however we do have many kits available to purchase. Please check out our Crystal Kits here.

We are so sorry! Crystals are fragile and although we do our best to package them, they sometimes break in transit.

Please send a photo of the broken crystal to hello@spiritdaughter.com

*Jill recommends placing some energy you would like to let go of into the broken crystal and releasing it into a body of water. 

If you go to the Spirit Daughter website, there will be a photo of the kit labeling each crystal.

We understand that many of the crystals vary is color and size, so if you are still having difficulty, please email hello@spiritdaughter.com

We are not responsible for any customs, duties or taxes that may be incurred. Import tax or duty are the buyer's responsibility. 

Countries that charge custom taxes/ duty for crystals:

Canada, all are subject to GST/VAT

Australia, tax free under $1000 AUD in value

Most EU Countries: customs duty and VAT over 150 Euro in value

UK: VAT 

Hong Kong: Tax free/ duty free

Singapore: Tax free/ duty free up to $400 SGP in value

New Zealand: Tax free/duty free up to $400 NZD in value

UAE: Tax free/ duty free up to $250 US in value

We are so sorry! These dreamcatchers have traveled so far and rarely get damaged in the process, but occasionally they do. If you received your dreamcatcher and it was damaged, please email hello@spiritdaughter.com within 48 hours of arrival based on your tracking number with a photo of the damage and we will be happy to assist you with this. 

Many countries do charge customs fees on crystals. Please look into this before purchasing. We are not responsible for any customs, duties or taxes that may be incurred. Import tax or duty are the buyer’s responsibility. 

Countries that charge custom taxes/ duty for crystals:

• Canada, all are subject to GST/VAT
• Australia, tax free under $1000 AUD in value
• Most EU Countries: customs duty and VAT over 150 Euro in value
• UK: VAT
• Hong Kong: Tax free/ duty free
• Singapore: Tax free/ duty free up to $400 SGP in value
• New Zealand: Tax free/duty free up to $400 NZD in value
• UAE: Tax free/ duty free up to $250 US in value

Your Sun sign is the zodiac sign the Sun was in when you were born. 

Use a natal chart generator, like astro-charts.com. You will need place of birth, date of birth and time of birth, so a birth certificate will come in handy. 

You can easily look up your Moon Sign on many websites. We like astro-charts.com

Jill does not offer private readings. However, we’re so excited to be offering natal chart readings with Erin Sunday! 

Erin River Sunday (she/her) is a professional writer and occultist. Since the inception of her business TBH Magic in 2019, she has worked with hundreds of clients and been invited to participate in spiritual events around the country.

Erin works closely with Jill and is mentored by her directly. Her intuitive work— spanning Astrology, Reiki, Tarot, and more, serves to illuminate the everyday magic of being human.

Learn more and book a reading here. 

At this time we do not currently offer wholesale orders for workbooks. 

Please note, we currently have five products available for wholesale purchases. The following items require a minimum order of 10, with a 35% discount for wholesale purchases. No other items on our website are available for wholesale purchases outside of the following five items:

• By The Stars
• By The Moon
• The Daily Journal
• Manifestation Cards
• Wall Calendars

You may be aware that we re-published Allie Michelle's poetry book, Explorations of a Cosmic Soul. 

If you have a book idea you think might fit the Spirit Daughter magic, send us a proposal at publish@spiritdaughter.com .

Your account is not automatically created when you purchase an item or subscription. You need to create one. You can create one here. 

Please be sure to create your account with the email address that you purchased your products with.

For accounts on our website, select ‘forgot password’ from the login screen and a link will be sent to your inbox. Please be sure to check your spam or junk folder. 

For for Thinkific/Circle accounts, please email hello@spiritdaughter.com if you have issues getting into your account.

We're excited to announce that the Moment app is available for both Apple and Android! For iPhones/Apple products, download in the App Store. For Android devices, download in the Google Play Store. 

First, try quitting out of the app and/or restarting your device. If the issue persists, reinstall the app. If the issue still persists, kindly inform us at hello@spiritdaughter.com